Shipping Policy

At Larcin, every order is carefully prepared, checked and securely packed before leaving our Melbourne facility. This policy explains how orders are processed, dispatched, tracked and delivered throughout Australia.

Shipping Locations

Larcin currently ships to addresses within Australia only.

We do not currently offer international shipping. Any future expansion to international destinations will be announced through our website.

Order Processing

Orders are generally processed and prepared for dispatch within 1–3 business days after payment has been successfully received.

Business days are Monday to Friday and exclude Victorian and national public holidays.

During product launches, promotional periods, sales events or periods of unusually high order volume, processing may take slightly longer. Any significant delays will be communicated where reasonably possible.

Orders containing pre-order or back-order products will generally be dispatched once all products in the order are available, unless otherwise stated on the relevant product page.

Shipping Provider

All Australian orders are shipped through Australia Post.

Available shipping options and applicable charges will be displayed at checkout before payment is completed.

Standard shipping is free on Australian orders with a qualifying order value of $80 or more, after discounts and promotional codes have been applied, unless otherwise stated.

Estimated Delivery Timeframes

Once an order has been dispatched, estimated delivery times are generally:

• Metropolitan areas: approximately 3–7 business days

• Regional and remote areas: delivery may take longer depending on the destination

• Express Post: according to Australia Post’s current Express Post delivery estimates, where this option is available

These timeframes begin from the date of dispatch, not the date the order was placed.

Delivery estimates are provided as a guide only and are not guaranteed. Actual delivery times may be affected by the destination, Australia Post network conditions, public holidays, severe weather, peak shopping periods or other circumstances outside Larcin’s reasonable control.

Order Tracking

Once your order has been dispatched, a shipping confirmation email will be sent to the email address provided at checkout. This email will include your Australia Post tracking number and a link to monitor the delivery.

Tracking information may take up to 24 hours after dispatch to become active within the Australia Post system.

Customers are responsible for monitoring their tracking information and ensuring someone is available to receive the parcel where required.

Delivery Instructions and Authority to Leave

Delivery instructions entered at checkout may be passed on to Australia Post; however, Larcin cannot guarantee that all instructions will be followed.

Where Australia Post determines that it is safe to do so, a parcel may be left in a secure location at the delivery address. Otherwise, the parcel may be taken to a nearby post office or collection point.

Once a parcel has been delivered in accordance with Australia Post’s tracking information, Larcin is not responsible for loss or theft occurring after delivery. Customers should ensure that the delivery address is secure and suitable for receiving parcels.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address at checkout.

Address changes should be requested as soon as possible by contacting support@larcin.net. We will make reasonable efforts to update the address before dispatch, but changes cannot be guaranteed once an order has entered processing or has already been shipped.

Larcin is not responsible for delays, failed deliveries or lost parcels caused by an incorrect or incomplete address supplied by the customer.

If a parcel is returned to Larcin because of an incorrect address, unsuccessful delivery attempt, failure to collect or refusal of delivery, the customer may be required to pay an additional shipping charge before the order can be resent.

Original shipping charges are non-refundable where a delivery failure results from information provided by the customer.

Delayed Parcels

Delivery delays may occur because of Australia Post network congestion, public holidays, severe weather, natural disasters, transport disruptions or other circumstances outside our control.

If your parcel has not arrived within the expected timeframe, first review the tracking information supplied by Australia Post.

Where the tracking has not updated for an extended period or the parcel appears significantly delayed, contact us at support@larcin.net with your order number. We will review the shipment and, where appropriate, lodge an enquiry with Australia Post.

Australia Post investigations may require additional time to complete. Larcin must generally allow the carrier’s investigation process to conclude before determining whether a parcel is lost or what resolution is available.

Lost Parcels

A parcel will not be considered lost solely because it has arrived later than the initial estimated delivery date.

If Australia Post confirms that a parcel has been lost in transit, Larcin will assess the circumstances and provide an appropriate resolution, which may include a replacement, store credit or refund.

Resolutions will be determined in accordance with Australian Consumer Law and the circumstances of the shipment.

Damaged Parcels

Every order is checked and securely packed before dispatch. If your parcel or its contents arrive damaged, contact support@larcin.net as soon as reasonably possible after delivery.

Please include:

• Your full name

• Your order number

• A description of the damage

• Clear photographs of the outer parcel, shipping label, internal packaging and affected products

Customers should retain all packaging until the matter has been reviewed, as Australia Post may require photographs or physical evidence when investigating a damage claim.

Damage claims submitted without sufficient supporting information may take longer to assess.

Missing or Incorrect Products

Orders are checked before dispatch; however, if an item is missing or you receive an incorrect product, contact support@larcin.net promptly after receiving the parcel.

Please include your order number and clear photographs of the products and packaging received so our team can investigate and arrange an appropriate resolution.

Split Shipments

In some circumstances, an order may be shipped in more than one parcel. Where this occurs, separate tracking information may be provided for each shipment.

You will not be charged additional shipping fees where Larcin chooses to split an order.

Unclaimed and Returned Parcels

Parcels that are not collected within Australia Post’s required collection period may be returned to Larcin.

If an unclaimed parcel is returned, we will contact the customer using the details provided with the order. Additional shipping fees may apply if the customer requests that the parcel be resent.

If the customer requests a refund instead of redelivery, the original shipping cost and any return-to-sender charges may be deducted from the refund where permitted by law.

Order Cancellations

Orders may only be cancelled before they have been processed or dispatched.

Cancellation requests should be sent promptly to support@larcin.net. We cannot guarantee that an order can be cancelled once fulfilment has begun.

Once an order has been dispatched, it will be handled in accordance with our Returns and Refund Policy.

Changes to This Policy

Larcin may update this Shipping Policy from time to time to reflect changes to our delivery services, carrier arrangements or business operations.

The version published on our website at the time an order is placed will apply to that order.

Contact Us

For assistance with an order or delivery, contact:

Larcin Support
Email: support@larcin.net

Please include your order number when contacting us so we can assist you efficiently.


This store is operated by St. Larcin Pty Ltd (ABN 94 701 333 806), trading as Larcin. For questions about this policy, contact us at info@larcin.net.